tkgem's Privacy Policy

1 Introduction & Scope

This Privacy Policy ("Policy") is issued on behalf of the tkgem platform ("we", "us") and applies to all users ("you", "your") residing in Bangladesh. This Policy takes effect whenever you use tkgem's website, application, or related services.

We believe you should have full control over your personal information. That is why this document explains clearly and simply — what information we collect, why we collect it, how we use it, and who we share it with. If you do not agree with this Policy, you may choose not to use our services.

2 Information We Collect

tkgem collects only the information that is necessary for specific purposes. The types of information and their descriptions are listed below:

2.1 Information You Provide Directly

When you register an account or use our services, the information you voluntarily provide includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Postal address and national identity card details
• Financial information — bKash, Nagad, Rocket, Upay account numbers or bank account details (for processing transactions)
• Any messages or complaints submitted when contacting customer support

2.2 Information Collected Automatically

When you use our platform, certain information is collected automatically through technical means:

• IP address and device identifier information
• Browser type, version, and operating system information
• Duration of service use and activity type (log files)
• Information collected through cookies and similar tracking technologies
• Financial transaction history and gaming activity records

2.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, information may in some cases be verified through reliable third-party service providers. In such cases, only the necessary information is verified.

3 Purpose of Data Use & Legal Basis

tkgem processes your information for the specific purposes below. The legal basis noted alongside each purpose applies:

• Account management and identity verification: To fulfil the contract and ensure age verification (21+).
• Processing financial transactions: To manage deposits (minimum ৳200), withdrawals (minimum ৳800), and the smooth operation of related payment methods (bKash, Nagad, Rocket, Upay, bank transfer).
• Providing customer support: To maintain effective 24/7 live chat and email support for resolving your complaints, questions, and issues.
• Ensuring platform security: To prevent fraud, money laundering, and other unlawful activities.
• Responsible gaming support: To monitor your gaming habits and provide assistance when needed.
• Platform development and analysis: For research and analysis to improve the user experience.
• Meeting legal obligations: To comply with applicable laws and regulations.

4 Data Storage & Security Measures

tkgem uses industry-standard technology and processes to protect your information. Our security framework is described below:

4.1 Technical Safeguards

• SSL/TLS encryption is used for all data transmission
• AES-256 encryption is applied to stored data
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems remain active

4.2 Organisational Safeguards

• Only authorised personnel have access to your information
• All staff operate under confidentiality agreements
• Every instance of data access is logged and monitored

4.3 Data Retention Period

Information is retained while your account is active and, after account closure, for a defined period as required by law. Once that period has passed, the information is securely deleted or anonymised.

5 Sharing Information with Third Parties

tkgem does not sell your personal information under any circumstances. Information may be shared only in the limited cases below and only to the extent necessary:

5.1 Payment Processors

Only transaction-related information is shared with bKash, Nagad, Rocket, Upay, and the relevant banks to complete your transactions. These providers operate under their own privacy policies.

5.2 Service Support Partners

Information may be shared under contract with trusted third parties such as technology service providers, data analytics firms, and customer service platforms. These organisations may use the information only as directed by us and solely for the purpose of providing the service.

5.3 Legal Requirements

Information may be disclosed in compliance with applicable law in response to legal orders from competent authorities, court orders, or demands from regulatory bodies.

5.4 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may be transferred. You will be properly notified before any such change takes place.

6 Cookies & Tracking Technologies

tkgem uses cookies and similar technologies to improve the platform's functionality and your experience.

6.1 Essential Cookies

These cookies are essential for the basic operation of the platform — such as maintaining your login session and keeping security features active. They cannot be disabled.

6.2 Analytical Cookies

These cookies collect information to help us understand how users interact with the platform. The data collected is anonymous and is used to improve the service.

6.3 Cookie Controls

You can delete cookies or instruct your browser not to accept new cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.

7 Your Rights

tkgem recognises and respects the following rights you have regarding your information:

• Right of access: You have the right to know what information we hold about you.
• Right to rectification: You have the right to request correction of any information that is inaccurate or incomplete.
• Right to erasure: In certain circumstances you may request that your information be deleted, though complete deletion may not be possible where legal obligations exist.
• Right to restrict processing: In certain cases you have the right to request that processing of your information be temporarily suspended.
• Right to data portability: You have the right to receive a copy of your information in a machine-readable format.
• Right to object: You have the right to object to certain types of processing of your information.

To exercise these rights, contact us directly. We will respond to your request within a reasonable time.

8 Privacy of Minors

tkgem's services are intended for persons aged 21 or over only. We do not knowingly collect personal information from any minor. Age is verified at the time of registration on our platform and age-related documents may be verified during account management.

If we are informed that a minor's information is present in our systems, we will take immediate steps to delete that information and close the associated account.

9 International Data Transfers

Our servers and data processing infrastructure may be located in various countries. If your information is transferred outside Bangladesh, we ensure that appropriate contractual arrangements are in place to comply with the data protection laws of the destination country.

We ensure that the protection standards described in this Policy are maintained for international transfers and that your information receives the same level of protection.

10 Policy Changes & Updates

This Privacy Policy may be updated from time to time due to changes in business operations, legal requirements, or technology. For significant changes, we will notify you through one or more of the following methods:

• Displaying a prominent notice on the platform
• Sending a notification to your registered email address
• Updating the date at the top of this page

Continued use of the services after changes take effect means you are considered to have agreed to the updated Policy. If you do not agree to the new Policy, you may request that your account be closed.

11 Third-Party Websites & Services

When third-party payment services (such as bKash, Nagad, Rocket, Upay) are used through the tkgem platform, those services' own privacy policies apply. tkgem is not responsible for the privacy practices of these external services, and you are advised to read their privacy policies before using them.

12 Contact & Complaints

If you have any questions, concerns, or requests regarding your information or this Privacy Policy, please contact us through the following:

•  Email: [email protected]
•  24/7 Live Chat Support (in Bengali and English)

We will make every effort to respond to your request within a reasonable time. If you are not satisfied with our response, you have the right to file a complaint with the relevant regulatory authority.